Frequently Asked Questions

//Frequently Asked Questions

Cancellation Policy: 72 Hours in Advance Required for Full Refund. WE PLAY IN THE RAIN!

It is your responsibility to review an extended Forecast prior to the Cancellation Deadline and Decide if you are comfortable with Weather Forecast, but please READ BELOW FIRST:

This is a water activity and you should prepare to get wet! We will only cancel if lightening persist. Lightening, Thunder, and Showers pass very quick, so please do not expect a cancellation. We may do a slight delay just as a sporting event would. Weather is unpredictable in SoFlo, so do not trust the Weathermen or Women. Temperatures very rarely get too cold for us to Paddle Board, if you have a condition that makes you uncomfortable in temperatures above 60 degrees then simply notify us in advance and we can make an exception. Otherwise, We will call you if we are canceling.

PLEASE NOTE: If this is a very popular Paddle; then it is usually SOLD OUT. This means we are Reserving Boards for anyone Prepaid and likely have to turn away others who would have reserved your position; therefore any last minute cancellations may be considered however they will only be given credit towards a 2 Hour Weekday Rental and not towards future Full Moon Paddles. Hence, we do not offer Refunds or Substitutions for this Specialty Event.

Please contact (305) 879-4220 if you are unsure.

Yes, however Advanced Reservations are Required and Deliveries are Limited during Peak Operational Hours.

We do not deliver during peak hours of the weekend, but can coordinate early in the morning or late in the afternoon if we have advanced notice.

Delivery is $25 up to 4 Boards and $5 Each Additional Board within 5 Miles of our Showroom located at 2520 N. Federal Hwy. Fort Lauderdale, FL 33305.

Delivery is FREE for ALL DAY RENTALS on Weekdays when booked in advance (2 Board Minimum)

 

 

We require that anyone handicapped for any reason should advise management.  Sunrise Paddleboards is not liable for your personal well being regardless of skill levels.  If you are in doubt; then you should not attempt this activity.  We truly understand that you may wish to challenge yourself; but please understand that you are also risking the livelihood of our entire organization and possibly the SUP community should something go wrong.  You must be able to perform all paddling task.  No exceptions.

The boards are long and do not fit in most cars.  We sell a Car Rack System for $39 and for Renters we offer complimentary use for transporting to your favorite watering hole.  Credit Card kept on file is REQUIRED.  Trucks are fine, however you will need to secure them using Rope, Bungee, or Tie Downs.  Please read your rental Agreement for your responsibility on any Damages or Repairs.  For more details call (954) 440-4562

Yes, Yes, and Yes!  We offer exclusive VIP Perks to our Owners that you cannot get anywhere else.  Plus, we offer a Guarantee Buy Back. Trade-Ins, and Consignments on every board we sell.

We are an Exclusive Fort Lauderdale Dealer for SUPATX, who is the largest Manufacturer of Paddleboards in the world and Best Selling Board in the World.  We have remained the #1 Dealer in the USA for SUPATX for 3 years in a row and continue to carry the entire Board Line.  Additionally, we are 1 of only 2 DEMO stores in the country for Lahui Kai Racing Boards who is the only Manufacturer to place more then 1 top 10 Finish in the Battle for the Paddle (Super Bowl of SUP) with 3 Top Ten Finishes.

We have also tested boards from several Manufacturers from around the world and now have over 100 SUNRISE PADDLEBOARDS to select a great quality board at a reasonable price call (954) 440-4562 or shop  at www.SUPSmart.com

Want an MADE in the USA SUP?  No problem.  We also carry Waters Edge made right here in Florida.  We are proud to feature the Guy Harvey Collection.  For complete details call (954) 440-4562

FREE DEMOS…….. Our showroom is WATERFRONT, so you can ride before you buy! Call (954) 440-4562

 

Normal Swim Attire.  There is always a possibility of falling in the water, so Reef Shoes are advised as they will help protect your feet from areas that have sharp bottoms, coral, reef, etc…..   Sun protection is advised including Lotions, Glasses, and Hats. (Neck Cords are suggested to prevent loss during a splash in the water)

Our Paddleboards weigh 22 to 29 pounds with a few exceptions.  We offer many sizes, but 10’6″ , 11′, and 12′ are the Industry Standards and we stock all of them in our Rental and Tour Fleet.  They are easy to carry a short distance during normal weather conditions, however we caution everyone to be self liable for personal injuries due to transporting of a board.   Winds can cause uncomfortable twisting if the board catches you off balance; so good stability and quick reactions to changes may be required.

Beginners should start in calm waters, but there is no requirement. We provide Group Lessons everyday at 10 AM and 1 PM with our Island City ECO Paddle and Lesson or our now World Famous “Venice of America” Lesson and Tour.  Advanced Reservations are Required.  Call (954) 440-4562

We are located on the River and offer instant access to the water.  We also  launch from a private dock located just east of the Las Olas Bridge intersecting Seabreeze.

Deliveries and Private Lesson’s can be chosen at any designated location of your choice by advanced reservations. Most Guest choose to launch from our Showroom making it quick and easy for us to provide you with great service.  For those that prefer, we can conduct a much shorter version of our private lesson in about 15 minutes and then you still have an extension for your Complete  Reserved Rental Time.  For more details call (954) 440-4562

Location, Location, Location! 2520 N. Federal Hwy Fort Lauderdale, FL 33305
Our Showroom is Riverfront between Sunrise and Oakland. Great deck for Parties!

No, however there are several factors in determining when and where to paddle.  Going against a current or strong wind conditions can be challenging for anyone.  The River has low and high tides that are often unpredictable in strength and the ocean is equally unpredictable with sometimes choppy waters or red flags that cannot be predicted with trying to make advanced reservations. our Riverfront Showroom is the best location for all beginners.  Some of our Tours are done in Groups, so we suggest selecting a time that our Guides can provide younger paddlers more attention. Obviously, everyone must be able to swim.  Life Jackets are provide and are required on the boards, however the board itself is a giant PFD, so you are not required to wear the life jacket (If there is any doubt; then wear your life jacket provided).  Parents should advise our experts of your child’s skill level and we will be happy to cater your needs.

 

Yes!  However, unlike boats, kites, sails and other water sports, paddle boarding has very little equipment to worry about.  Essentially it is just you, the paddle, and the board.  This makes it relatively safe, without much complication and risk.  hence, AVOID FALLING ON YOUR PADDLE or BOARD.  Reef shoes are suggested to avoid possible injury to your feet.  Ocean and River Bottoms have coral and sharp objects that can cause serious injury, so precautions should be taken.  Note; Experienced Paddlers do not wear shoes, but everyone does so at they’re own risk.  Weather and Ocean conditions can also be main factors in determining safety.  Check various weather reports for your personal precautions.  All our boards come equipped with a leash (keeps board tethered to your ankle) and a Life Jacket (PFD) which should be worn if you cannot swim from shore to shore or about 100 yards to be safe.  Plus, all of our Instructors are CPR certified.  Sunrise Paddle Boards follow Ocean and Intracoastal Ordinances and Policies to bring you confidence you can count on! (See our Safety Procedures)  Questions Call (954) 440-4562

 

 

We feel our Instructors are the Best!  You will be pleasantly surprised to know that many First Timers never fall at all or maybe only one time for the entire Lesson and Tour.  This sport is Fun and Easy to Learn!  But if you do then no worries because we even train you how to fall.  A little splash in the water is fun for everyone anyway, so there is no reason to be afraid.  The Paddleboards are big and serve as a PFD, but we still have a Life Jacket and Leash on every board.  We do everything possible to make sure you have a safe and enjoyable time.  We are in brackish water, so the tides flush the river regularly.  We play in this water all the time, but we don’t suggest it as a place to swim.  We get hot and jump in for a quick way to cool off and then jump back on our Paddle Boards.  We have been operating these waterways since 2010 and nobody has ever registered a complaint resulting from the water and that is over 50,000 Guest and counting.  If you have any concerns then do not hesitate to call (954) 440-4562

There is a reason why Paddle boarding or SUP is the fastest growing sport in the world. Its popularity is largely due to how Fun and Easy to Learn the sport is for all ages.  Whether you are 5 or 85; there are people of all ages that are seen on lakes, rivers, oceans, canals and waterways everywhere.  Calm conditions are ideal for tranquility, however fitness conscious people enjoy paddling against currents to maximize a core body workout.  Almost anyone can SUP and while you can experiment with a Paddle board on your own terms; we recommend taking a lesson for your first time and after that you will have the confidence and experience to enjoy the many paddle boarding activities.  (See our Menu)

Abbreviation for Standup Paddle Board